Privacy Policy

Introduction

NerveAlign Pty Ltd (“NerveAlign”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us as a client, customer, or visitor to this site.

This Privacy Policy explains how we collect, store, use, and disclose personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and services, you consent to the practices described in this policy.

A copy of the APPs can be found at the website of the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.

What is Personal Information?

Personal Information” means information or an opinion that identifies you as an individual. Examples include:

  • Name, address, email, and phone number

  • Payment information (processed securely through third-party providers)

  • Information you provide during coaching sessions, workshops, or through online forms

We may also collect Sensitive Information (such as health-related information) if you choose to provide it. Sensitive Information will only be used with your consent, or as required or authorised by law, and only for the purpose for which it was collected.

How We Collect Information

We may collect personal information in several ways, including:

  • When you book or attend a coaching session, program, or workshop

  • When you contact us by email, phone, or online form

  • Through our website, including cookies and analytics tools

  • From third parties where you have given consent

You may choose not to provide certain personal details, but this may limit our ability to provide services to you.

Use of Personal Information

We collect and use personal information primarily to:

  • Provide coaching, workshops, and related services

  • Contact you regarding appointments, resources, and updates

  • Process payments securely

  • Improve our services and website experience

  • Send you newsletters, offers, or information that may be relevant (you can unsubscribe at any time)

We will not sell or rent your personal information to any third parties.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and deliver relevant content or advertising.

We may use third-party analytics tools (such as Google Analytics or Meta Pixel) which collect anonymised website usage data. These providers may store data overseas under their own privacy policies.

You can disable cookies through your browser settings, though some features of the website may not function properly without them.

By continuing to use our website, you consent to the use of cookies and tracking technologies.

Disclosure of Personal Information

We may disclose your information to:

  • Service providers (IT support, marketing, payment processors, administration)

  • Professional advisers (legal, accounting, etc.)

  • Regulatory or law enforcement bodies, if required by law

Where possible, we will inform you before disclosing your information, unless prevented by law.

Data Security and Retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information will be retained only as long as necessary to provide services, comply with legal obligations, or resolve disputes. For coaching services, we may retain client records for a minimum of 7 years, as required by law. When no longer needed, information will be securely destroyed or de-identified.

Access and Correction

You have the right to access and request correction of the personal information we hold about you. Requests must be made in writing. We will respond within a reasonable time, usually within 14 days.

If your request is complex, we may charge an administrative fee for providing a copy of your records. To protect your information, we may require proof of identity before granting access.

Complaints

If you believe we have breached your privacy rights under the APPs, please contact us using the details below. We will investigate your complaint promptly and work with you to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites, and we encourage you to review their privacy policies separately.

Updates to This Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or to request access to your personal information, please contact us:

NerveAlign Pty Ltd
Email: agota@nervealign.com.au
Website: www.nervealign.com.au
Level 3, 276 Pitt Street, Sydney NSW 2000